Total Quality Management Implementation Research Articles

Analysis of the Implementation of TQM (Total Quality Management) in the Sayang Warga Program’s Innovation (Case Study at the Kendangsari Subdistrict Office, Surabaya)

Sayang Warga is a population service program provided by the Population and Civil Registry Service of the City of Surabaya. This program emphasizes coordination and collaboration between parties from sub-districts and RWs. The aim of this research is to analyze the implementation of the Sayang Warga Program’s using TQM analysis. This research uses a descriptive qualitative approach. The results show that Kendangsari Subdistrict, in implementing community care services, has implemented good leadership. Kendangsari Subdistrict carries out routine coordination and direction. The standard operating procedures (SOP) and output issued in the service are in line with expectations. Apart from that, the community's enthusiasm for serving citizens is also very large. What needs to be considered in this service are facilities and leadership whose achievements can be measured.

Total quality management implementation practices and customer satisfaction: the role of innovative employee behavior and employee empowerment

This study shed additional understanding on how Total Quality Management (TQM) practices affect customer satisfaction through the innovative behavior of employees. Based on quantitative data from the 5 Teaching Hospitals in Ghana, this study employed a multistage sampling procedure to analyze the relationship between innovative employee work behavior and total management commitment, Training and Education, Performance Management System, Supplier Management, and innovative employee work behavior. We find that these relationships are positive and that the relationship between TQM practices and customer satisfaction is mediated by innovative employee work behavior. In addition to theoretical contributions to the field of TQM and healthcare systems, these results have managerial implications for hospital professionals who work at prioritizing the adaptation of TQM practices.

Structural equation modelling (SEM) of employees’ involvement towards strategic implementation of the total quality management (TQM) in Indian telecom industry limited, India during COVID pandemic

During current COVID Pandemic era, quantum of influence of employees' involvement towards the strategic implementation of the Total Quality Management (TQM) in Indian Telecom Industry Limited, India was the main aim of the study. The study was carried out in Indian Telecom industry Limited spread across India. The method for scrutiny was structural Equation model (SEM). The indicators for Employees involvement and strategic implementation of total quality management in the organisation were TMCL-top management commitment/Leadership, ET-Employees training, CI-continual improvement, CIS-communication and information system, WEC-Work environment and culture, EDT-Education and training. From the measurement of fit it was evident that employees’ involvement had no significant influence towards the strategic implementation of Total Quality Management in Indian Telecom Industry Limited, India.

Impact of Critical Success Factors on International ISO Accreditation for the Botswana Public Health Laboratories

The purpose of this study is to identify critical success factors and their impact on implementation of quality management system at selected Public Health Laboratories in Botswana. The study population was from the targeted seven accredited Public Health Laboratories in Botswana. Data on critical success factors was collected using a questionnaire. The questions were based on the critical success factors for implementation of total quality management identified during the literature review. Ten Critical Success Factors for successful implementation of the quality management system were rated by a group of questions using a five point Likert scale method. The 5-point Likert scale includes the items: strongly agree, agree, neutral, disagree, and strongly disagree. Strongly agree was assigned a score of 5, agree is assigned a score of 4, neutral is assigned a score of 3, disagree is assigned a score of 2 and strongly disagree a score of 1. The mean of the assigned ratings is 3.0. Critical success factors which score mean greater than 3.0 will be classified as agree while those mean less than 3.0 will be classified as disagree. All the ten critical success factors had a mean above of 3.0, with a range of 4.77 to 3.57. All the ten success factors were deemed critical; Employee empowerment Strategic quality planning, Process management, Performance management, Quality culture, Management and leadership, Training, Supplier Management, Customer focus, Information analysis.

Enhancing Organizational Sustainability: The Role of Total Quality Management in Fostering Talent Management Practices

This study aimed to investigate the relationships among employees' perceptions of Total Quality Management (TQM) and Talent Management (TM) practices within their organisations, as well as the impact on Sustainability Performance (SP). The research used survey data from businesses in Istanbul, Yalova, and Kocaeli provinces. A convenience sampling method was employed, and the study utilised data from 339 managers and employees in the manufacturing sector. The data analysis was conducted using least square structural equation analysis. The study’s findings revealed that an increase in the level of TQM application is associated with higher levels of TM application and improved SP in enterprises. Furthermore, it was observed that the positive impact of the TQM level increase extends to both TM and SP through a quadratic effect, in addition to its direct influence. The study demonstrated that increasing TM application significantly enhances SP, and an elevated TQM level further amplifies this relationship. Additionally, when the companies were classified based on size, it was found that the positive effect of an increased TQM implementation level on SP is significantly more pronounced in medium-sized companies compared to small and large companies. This trend was also observed in the quadratic effect analysis.

Total Quality Management and Employee Performance among Motorcycle Dealers: Basis for TQM Initiatives

Total Quality Management is an organizational technique for continuous improvement that would improve and augment employee performance. The study explores the relationship between total quality management and employee performance. This paper helps fill a gap in the literature by measuring total quality management implementation and employee performance among motorcycle dealers. The study's dependent variable is employee performance with two sub-variables: task performance and contextual performance. While the independent variable is total quality management using ISO 9001:2015 standards, namely, customer focus, leadership, engagement of people, process approach, evidence-based decision making, continual improvement, and relationship management. The study utilized quantitative and descriptive research design. The study took 145 participants using a simple random sampling method. The study results have shown that the seven TQM elements significantly influence employee performance measures. The findings imply that total quality management plays a vital role in the performance and success of an organization. Hence, motorcycle dealers should continue implementing total quality management with all variables to improve performance. Motorcycle dealers should improve employees' involvement, commitment, and awareness of TQM, enhance the organizational structure, and provide resources to overcome the barriers that prevent effective implementation of TQM.         Keywords: Total Quality Management, Employee Performance, Motorcycle Dealers

Total quality management and sustainable policy making strategies in biochemical industries: A critical review of prior research

BACKGROUND: The history of Total Quality Management (TQM) presents a broad overview of the processes used to make things perfect in this imperfect world. The concept of TQM strategy in biochemical industries highlightsnumerous ways to use “quality” as a tool for improvement in the real work environment during the actual execution of work. A sustainable and effective quality management policy with specific missions and objectives mightlead to the achievement of a productive outcome in biochemical industry. OBJECTIVE: This study focused to examine the variation in understanding of TQM in the biochemical Industry and its correlation with other aspects of organizational improvement. To study the impact of TQM on a sustainability aspects of biochemical organizations by framing an appropriate synthetic model. METHODS: The strategic to setup a ‘hard’ and ‘soft’ TQM principles was used for effective TQM implementation. In addition, individually developed methods of TQM quality award models were implemented in a wide range of industries. RESULTS: This study reveals that, a significant number of biochemical industries recognize that sustainable business strategies and successful implementation of TQM practices lead to new opportunities and improves results in the economical and sustainable development. CONCLUSION: Appropriate policy-making strategies and TQM are critically important ingredient for organizational growth. The implementation of TQM in biochemical industries is important for the overall growth of the organization and employees.

Influence of Leadership Style on TQM Implementation in Champions Breweries, PLC, Akwa Ibom State, Nigeria

This study examined the influence of leadership style on Total Quality Management (TQM) implementation effectiveness at Champions Breweries in Akwa Ibom State, Nigeria. Successful TQM adoption relies on leadership approaches that empower employees and catalyse engagement in continuous improvement. However, research shows authoritarian leadership styles focused on control remain prevalent in Nigerian firms, potentially hindering quality management. However, only some studies have quantitatively assessed the linkage between leadership style and TQM success in the Nigerian context. This study, addressed this gap by investigating whether Champions Breweries' leadership style impacted the effectiveness of TQM implementation. Quantitative survey methodology, gathered data from 218 employees on perceptions of leadership behaviours and TQM programme success. Descriptive statistics, revealed that an authoritarian leadership style, characterised by top-down decision-making, command-and-control behaviours, and limited employee empowerment prevailed. ANOVA results demonstrated a significant relationship between this authoritarian leadership style and reduced TQM implementation success. The findings align with studies showing that authoritative approaches focused on control rather than empowerment undermine quality management through reduced engagement and initiative-taking. To strengthen TQM outcomes, Champions Breweries should implement leadership training focused on participative management skills, decentralise organisational structure, and align talent management systems, to participative leadership. The study, provides empirical evidence that leadership style significantly impacts TQM success in Nigerian firms. Evolving from authoritarian paradigms is essential to build cultures of quality, which should be predicted on leadership training, reform performance management and rewards system amongst other as some of the recommendation.

Barriers To Implementation of Quality Management Systems (Qms), of Accredited Public Health Laboratories, In Botswana

The purpose of this study is to identify factors that hinders the implementation of Quality Management Systems(QMS)in selected Public Health Laboratories. The study population was from the targeted seven accredited Public Health Laboratories in Botswana. Data on critical success factors and their respective elements was collected using a questionnaire. The questions were based on the critical success factors for implementation of total quality management identified during the literature review. Ten Critical Success Factors were rated by a group of questions using a five point Likert scale method. Strongly agree was assigned a score of 5, agree is assigned a score of 4, neutral is assigned a score of 3, disagree is assigned a score of 2 and strongly disagree a score of 1. The mean of the assigned ratings is 3.0. Critical success factors which score mean greater than 3.0 will be classified as agree while those mean less than 3.0 will be classified as disagree. All the ten success factors were deemed critical but four of the critical factors had elements that were regarded as barriers to QMS implementation. The ten critical success factors identified were;Employee empowerment Strategic quality planning, Process management, Performance management, Quality culture, Management and leadership, Training, Supplier Management, Customer focus and Information analysis. On the contrary, four critical success factors had elements that scored less than 3.5 mean, so the elements were regarded as barriers to QMS implementation; Effective communication between management and employees, Staff compensation not linked to achieving quality goals, Employees are rewarded for their performance and Employees not taking part in evaluating suppliers.

Total Quality Management in Media Outfits and Organizational Performance

Total Quality Management (TQM) is a comprehensive management philosophy adopted by organizations to continuously enhance the quality of processes, products, and services. Its core objective is to meet or exceed customer expectations, thereby improving customer satisfaction and overall organizational performance. TQM has emerged as an essential practice in modern business environments due to its proven effectiveness in enhancing performance metrics. This study investigates the implementation of TQM in media organizations and its impact on organizational performance. Findings suggest that TQM underscores the significance of human resources in achieving quality excellence. Effective human resources management aligned with quality management principles is crucial for achieving total quality. Failures and costs often stem from communication gaps and lack of awareness. When quality becomes a shared priority across the organization, it becomes feasible to deliver products that meet customer requirements and preferences while minimizing defects in products and services.

Envisaged obstacles and management options of implementation of total quality management, and teachers pedagogical quality output in secondary schools in Bayelsa state

The research focuses on obstacles and management options of implementation of total quality management skills and teachers’ pedagogical quality output in public secondary schools in Bayelsa State. The study utilizes an ex-post facto research design, employing a co-relational descriptive survey method. The population comprises 4175 consisting of 3997 teachers and 178 principals. The sample size includes 210, consisting of 90 principals i.e. 50% and 120 i.e. 3% teachers. The random sampling technique was applied. The research instrument is a self-constructed questionnaire developed based on the integrated quality management constructs originally formulated by Saraph, Benson, and Schroeder (1989). Additionally, it drew upon information from relevant literatures. The questionnaire is "Envisaged Obstacles and Management Options in the Implementation of Principals’ Total Quality Management Skills and Teachers’ Pedagogical Output Questionnaire" (EOMOIPTQMTPOQ). The face validity of the instrument was assessed through expert judgement, while the reliability used both the split half method and the Cronbach alpha statistics to a randomly selected group of 60 secondary school principals and teachers respectively in Edo State. The analysis indicated 0.70 for the envisaged obstacles in the implementation and 0.97 for suggested management options. The researcher utilized descriptive statistics, specifically mean scores and standard deviation, to address research questions 1 and 3. A mean score (X̅) rating of 2.50 or higher was considered as the benchmark for acceptance. For research questions 2 and 4, the researchers used correlation coefficients to determine the existence of relationships among the variables. Additionally, the Pearson Product Moment Correlation Statistics were applied to assess the significance in the formulated hypotheses 1, 2, 3, and 4, at a significance level of 0.05. The study concludes based on the findings that there were obstacles to the implementations of total quality management skills hence it affects teachers’ pedagogical output but the management options would ensure that the obstacles were remove as there was a significant relationship between principals’ total quality management skills and teachers' pedagogical output in public secondary schools in Bayelsa State. Based on the findings, the following recommendations among others are proposed: Principals and teachers in secondary schools should shift their perspective and adapt Total Quality Management (TQM) skills, recognizing that they are beneficial not only for businesses but also for educational institutions, as this can have a positive impact on teachers' pedagogical performance.

Assessing The Relationship Between Total Quality Management (TQM) Practices and Organizational Performance in Libyan Manufacturing Companies

In the contemporary landscape, manufacturing companies should actively cultivate their competitiveness and demonstrate the capacity to sustain a robust competitive advantage. Key factors in this pursuit are Organizational Performance (OP) and the implementation of Total Quality Management (TQM), which are widely recognized as crucial variables within the manufacturing sector. This study employs a comprehensive approach, utilizing descriptive analysis with the Statistical Package for Social Sciences (SPSS) and Structural Equation Modeling (SEM) employing the Partial Least Square (PLS) Approach Version 3.0. Distinguished by its capability to represent unobserved concepts in relationships, account for measurement errors in the estimation process, and validate the hypothesized model, this approach adds rigor to the investigation. The primary focus of this research is the assessment of the relationship of TQM implementation across a spectrum of companies, encompassing those with formal TQM programs and those incorporating TQM practices. Meticulously designed questionnaires are utilized for data collection, and distributed among various personnel, including total quality managers, supervisors, quality assistants, control managers, general managers, top manager production managers, and individuals possessing relevant quality expertise. Through rigorous hypothesis testing, the study aims to establish the relationships between TQM and OP. The findings reveal a positive relationship between TQM and OP in the manufacturing companies in Libya. It is anticipated that the outcomes of this study will serve as valuable insights and guidance for compliance managers and practitioners in Libyan manufacturing, fostering improvements in organizational performance through effective TQM implementations

Total Quality Management from the Personnel Perspective in Sports Organizations

The primary objective of this research is to explore the perspectives of personnel within sports organizations concerning Total Quality Management (TQM). Specifically, the study targets a sample comprising 127 voluntary institutional personnel employed at the Istanbul Directorate of Youth Services and Sports. To gauge the extent of TQM implementation, the 'Total Quality Management Implementation Factors Scale,' developed by Balcı (2002), was randomly administered to this sample.
 The research delves into the levels of TQM implementation among the personnel of the Istanbul Directorate of Youth Services and Sports. The acquired data were scrutinized in correlation with variables such as gender, age, education level, duration of employment, title, and job satisfaction.
 The study investigates the implementation of Total Quality Management (TQM) among personnel at the Istanbul Directorate of Youth Services and Sports, utilizing the 'Total Quality Management Implementation Factors Scale' developed by Balcı (2002). The research assesses TQM levels in relation to various variables, including gender, age, education level, duration of employment, title, and job satisfaction.

Analysis of the Implementation of Total Quality Management (TQM) in Improving Employee Performance at PT Permata Bank Cibubur Branch

A company is an organization operated by the people within it to achieve the company's objectives. To achieve product quality, the implementation of an efficient management system is necessary, serving as both a tool for improving company performance and a measure of employee performance. The company's focus is not only limited to the quality of the products produced but also covers aspects such as processes, human resources, and the environment. Therefore, it is important to include the measurement of productive behavior of employees and to be based on quality improvement, which is also grounded in human resource development. This research is qualitative in nature. Data was collected through observation, interviews, and documentation. The theory applied in this research is the Quality Management Theory. The research results indicate that the company's performance in providing quality products and services in the era of globalization is continuously increasing, both in terms of human skills, processes, and the environment. This comprehensive improvement is achieved through the Total Quality Management (TQM) approach. Through efficiently managed TQM, parts of the company that require improvements or changes can be identified

Impact of Total quality management on cleaning companies in Finland: A Focus on organisational performance and customer satisfaction

The importance of TQM in cleaning companies in Finland is investigated in this study. The theoretical framework, TQM practices, and the relationship between TQM implementation and customer satisfaction among cleaning companies in Finland were all examined. It was discovered that employee and communication management increases service quality and boosts organisational performance. The study also discovered that in cleaning organisations, organsational performance has a favourable and significant relationship with customer satisfaction, as well as a positive correlation between employee, communication management, and customer satisfaction. Meanwhile, according to the results of a correlation analysis based on the Pearson correlation coefficient, the only factor limiting the implementation of Total Quality Management in Finnish cleaning organisations was resistance to change, as there were no preliminary signs of multicollinearity based on the two variables of the correlation coefficient criteria (r 0.70). Furthermore, the study adopted hierarchical multiple regression analysis to analyse the relationship between Total Quality Management and Organisational Performance. The results revealed that the two entities have a substantial association, providing valuable insights into the cleaner aspects of the study, particularly when considering organisational performance and customer satisfaction in the Finnish cleaning industry.Subject classification: Total Quality Management, Organisational Performance, Customer Satisfaction.

Analysis of total quality management (TQM) implementation in the biotechnology industry

Over the past two decades, the relevance of the Total Quality Management (TQM) model has increased significantly. TQM is becoming increasingly popular as organizations focus more on improving the quality of their products, services, and internal operations to increase customer value and gain competitive advantage. Organizations from the biotechnology sector play a significant role in the development of the national economy, the social sphere and employment. In such a situation, they face strong competitive advantages of competitors from all over the world, such as low costs and high productivity. The change in the amount of added value alone over the last 10 years leads to an increase of 35.2% per year. In 2009 is BGN 12 million, and in 2019 is BGN 208 million. That is why it is critical for them to improve their organizational performance through the Total Quality Management (TQM) approach. The purpose of this paper is to analyze the individual components of TQM in organizations from the field of biotechnology and food industry and to determine its model in terms of engineering activities. Pre-designed questionnaires were used as a data collection instrument in the present study. Conducting semi-structured interviews with team leaders in a biotech manufacturing organization provides insight into the impact of TQM on competitiveness. These elements, leadership skills and supplier/customer relationships have been found to play an important role in improving overall performance.

Influence of organization profile on the application of quality management tools and techniques

Effective application of tools and techniques is critical for successful Total Quality Management (TQM) implementation. The influence of organization profile on the application of TQM tools and techniques and outcomes is investigated in Indian organizations. Correlation analysis and ANalysis Of VAriance (ANOVA) are utilized for the research. Tools and techniques are found having significant relation to the outcomes of implementation. Organization’s age, size, and turnover significantly influenced the TQM results. Organization’s size and turnover significantly influenced the application of tools and techniques. The study suggests taking the organization profile into consideration for effective implementation. Further research can be conducted in other countries.

Total Quality Management Implementation: Investigating the Impact on the Performance of Pakistani Universities

Total Quality Management Implementation: Investigating the Impact on the Performance of Pakistani Universities

Total Quality as an Effective Tool for Achieving Customer Satisfaction, Patronage, Productivity Gains and Sustainability in Organizations

This study examines the influence of Total Quality Management (TQM) on customer satisfaction, patronage, productivity gains and sustainability in organizations. The study collects data from relevant materials through the application of library research design. The study found that managers didn’t pay the required attention on issues really happening in the organizations, despite the existence of improvement programs and principles. Hence, real time improvements with corrective measures are not present in the process of enhancing organizations’ overall quality. The study points out that lack of commitment from any particular group is a serious challenge to quality management. Especially, when this comes from the management who are in the control of the tasks, and it can be a major barrier to the successful implementation of TQM. Quality management programs have failed because they were not consistent and regularly. To achieve a holistic implementation of quality management requires a cultural change in the way tasks are conducted in organizations. However, the study recommends that managers should take corrective measures that would focus on the issues really happening in organizations. They should also consider total quality management tasks to be a continue process, rather than a periodic process. This demands for total cultural change in the way and manner activities are planned and executed in organizations.

Model-Model Quality Manajemen Pendidikan

Quality is the ability of a product or service to meet customer needs. This article aims to: (1) determine the implementation of TQM in educational institutions more effectively and efficiently; (2) knowing the benefits obtained in improving quality continuously through implementing TQM in educational institutions. This research uses a literature study research method. Data collection techniques by collecting several previous studies. Previous research that has been collected is then compiled, analyzed and concluded in order to obtain conclusions regarding quality models of educational management. The conclusion in this research can be drawn that Total Quality Management (TQM) refers to a quality emphasis that covers the entire organization, from suppliers to customers. Implementation of Total Quality Management (TQM) in educational institutions, namely: continuous improvement; determine Quality Standards (Quality assurance); cultural change (change of culture); organizational change (upside-downorganization); and maintaining relationships with customers (keeping close to the customer). To support the implementation of TQM, an implementation strategy is needed, namely the Preparation Phase, Planning Phase and Implementation Phase. The success or failure of TQM implementation really depends on the commitment and cooperation of all elements of the educational institution, from top management to staff level.